Frequently Asked Questions

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Sapphire Homecare is a trusted provider of high-quality domiciliary care services, dedicated to supporting individuals in the comfort and familiarity of their own homes. Operating across Greater Manchester and Yorkshire, we deliver tailored care care to meet the diverse needs of our service users, ensuring they live with dignity, independence, and confidence.

Our services include personal care, assistance with daily living activities, medication management, meal preparation, and specialist care for conditions such as dementia, learning disabilities, autism, mental health challenges, sensory impairments, and physical disabilities. We also offer live-in care, palliative care, and reablement services for those recovering from illness or hospital stays.

At Sapphire Homecare, our goal is to provide compassionate, professional, and responsive care that enhances the quality of life for all our service users. With a team of highly trained carers, we strive to make a meaningful difference in the lives of those we support and their families. Whether it’s short-term help or long-term care, Sapphire Homecare is here to ensure everyone receives the best possible support tailored to their needs.

Sapphire Homecare offers a variety of homecare services, including personal care, companionship, medication management and much more. 

All Sapphire Homecare caregivers are carefully screened, background checked, and trained to provide high-quality care that meets our clients unique needs.

Not at all. We only get involved as much as you want or allow. We will meet with you at the outset to discuss your requirements and then tailor our service to your needs.

Yes, of course we can. However you need us to help, we will be there for you. You control the extent to which we’re involved and we are used to helping out for short periods of convalescence. We can also provide longer term care or support if you need it. We can arrange a visit before you go into hospital to discuss your care needs. We can also arrange to be there when you come home. The service is entirely flexible. 

There is generally a team of carers working within each area, and you may have one or more carers visiting you from within this team. If your care is spread out throughout the day or the week, more than one carer is likely to visit you. This tends to work better as there will be less disruption to your service when one is away on scheduled or emergency leave.

Our management team is highly skilled in the provision of care. We hold the qualifications necessary to support all carers in undertaking an intensive training programme and in achieving the standards required by the Care Quality Commission. There is ongoing training and development to ensure the continued competence and capability of each member of the care staff.

Our care staff can carry out a variety of tasks to meet your needs and help you to maintain your independence. This includes personal care, washing, dressing, meals, help with medication, domestic duties including cleaning and laundry, and general support.

We ensure our staff are fully trained in accordance with the regulations and many have additional qualifications. We use regular client feedback to help us ensure we are providing a quality service. This includes telephone checks, monitoring visits and surveys to ensure you are satisfied with the service. We also have a robust complaints procedure and all complaints are dealt with promptly. We also have staff regular staff supervisions.

Yes. We carry out shopping trips either for you or with you if you are able to travel. We work out the shopping list with you and discuss alternatives if items are not available. We keep a record of all financial transactions in the Service User Book.

Our care staff usually visit a number of people on a service round. If you need them to stay longer and you know this in advance, you can call the office who will try to rearrange their rounds. Alternatively, the care worker will call the office if the need to stay longer is urgent. If the need is not very urgent, we try to arrange a later visit at a time when they or another staff member are available.

We encourage clients to let us know as soon as possible if they are not happy with the carer and why, so that we can discuss matters with the carer or arrange for an alternative carer.

The obvious benefit of homecare is that you will continue to live in your own home and familiar surroundings rather than have to live in a residential care home which is much more expensive and restricts what you are able to do. At home you can keep all your possessions around you and even keep your pets. Your friends and family can visit you without restrictions. You can have homecare to suit your budget and timetable. There is also less risk of illnesses that can spread in a residential environment.

Simply contact us. If we have daily homecare staff where you live, we will arrange a no-obligation assessment visit to discuss your care requirements with you and your family members and to discuss how the service works.